Get to know me!

About Me

Overview

Data-Driven Information Technology Generalist proficient in database management/administration, business analysis, technology strategy, and web design. Experienced in the managing the entire lifecycle of development of technological solutions to support business processes specific to the needs of nonprofits and higher education organizations (research, development, user acceptance testing, implementation and management). With a passion for continuous improvement, possesses strong analytical and strategic thinking skills to interpret customer business needs and translate them into application and operational requirements. Serves as the conduit between the stakeholder community and the software development team through which requirements flow. Supervises staff on the use of web properties, databases, and technologies. Conducts analysis and quality control of data and systems functionality and maintains system documentation.

Key Accomplishments

  • Elicited requirements from various stakeholders to understand the business case and data needs to create an Enterprise Architecture and 5-year Technology Strategic plan which included the acquisition of a CRM and integration of several 3rd party platforms into a single data warehouse.
  • Oversaw the development of Salesforce solution to meet the complex needs of 20+ staff. Functionality ranges from grant management, budgeting and constituent reimbursements, to marketing management, campaign tracking, case management, approvals, constituent life-cycle tracking, and reporting.
  • Developed a website that integrates with Salesforce for real-time sync of constituent data and allows for online requests with automatic routing for approval. This resulted in a significant decrease in the number of support emails/calls received by staff, and increased the speed of approvals and requests.  

Specialties

Technology Strategist, Project Management, Database Management and Administration (Salesforce), Business Process Improvement, Vendor Management, Systems Maintenance, Writing Documentation, Web Design/Development (Drupal, Wordpress, HTML), Graphics Design, and Marketing (Marketo).

Contact Me

Get in Touch!

Are you not finding the answers to your questions here? Are you interested in finding out more about how my skills and experience can help you? 


Drop me a line, and I will get back to you soon!

Stephanie Byng

(805) 703-4589